Refund Policy

Last updated: June 1, 2026

HomeProMatcher operates a pay-per-result advertising marketplace. Advertisers add funds to a prepaid account balance and are charged only when a qualified phone call or lead is delivered to their campaign. This Refund Policy explains how account funds, charges, and disputes are handled. It should be read together with our Terms of Service and Privacy Policy.

Marketcall Inc. is the merchant of record. Payments are processed securely by our PCI-DSS-compliant third-party payment processor. Our payment processor handles billing, receipts, and the processing of any approved refunds back to your original payment method.

1. Prepaid Account Funds

Funds you add to your HomeProMatcher account are stored as a prepaid balance and used to pay for qualified calls and leads as they are delivered.
Adding funds is not a purchase of a fixed product — it is a top-up of your advertising balance. You control how the balance is spent through your campaign bids, budgets, and targeting.
You may request a refund of your unused, available balance at any time. Funds already committed to in-progress calls or to delivered, billable results are not part of the available balance.

2. Pay-Per-Result Billing

You set your own bid (price per qualified call or lead). You are charged from your balance only when a result that meets the qualification criteria is delivered.
There are no setup fees, subscription fees, or monthly minimums. You are never charged for results you do not receive.
Charges for valid, delivered results that met the campaign's qualification criteria are final and non-refundable, except where an approved dispute applies (see Section 3).

3. Qualified-Call & Lead Disputes

If you believe a billed call or lead did not meet the agreed qualification criteria (for example: wrong vertical, outside your target area, duplicate, or below the minimum call duration), you may dispute it within three (3) business days of delivery.
Submit disputes through your account dashboard or by contacting support (see Section 6). Calls are recorded, which allows us to review the facts of each dispute objectively.
If a dispute is upheld, the charge is reversed and credited back to your account balance. Approved credits can subsequently be withdrawn as a refund under Section 4.

4. Requesting a Refund

To request a refund of your available balance, contact us using the details in Section 6 with the email address associated with your account.
Approved refunds are returned to the original payment method. Refunds are typically processed within 5–10 business days, though the time for funds to appear depends on your bank or card provider.
We may decline refund requests that are fraudulent, abusive, or that relate to valid delivered results, in accordance with our Terms of Service.

5. Chargebacks

If you have a billing concern, please contact us first — we can usually resolve issues faster than the chargeback process. Initiating a chargeback without first contacting us may result in suspension of your account pending review.

6. Contact Us

For refund requests, disputes, or billing questions, please reach us via our contact page. Include your account email and any relevant call or transaction reference so we can assist you quickly.